by Beyondqa | Nov 12, 2024 | Contact center, Artificial Intelligence
Over the past decade, call centers have realized the need to keep their hotlines available 24/7 to improve customer experience and satisfaction. To do this, they introduced AI-based chatbots. However, the robotic, machine-like responses weren’t well received by...
by Beyondqa | May 30, 2024 | Contact center
AI is rebuilding and transforming the business world, but have you ever wondered about the revolutionary changes AI is bringing to call and contact centers worldwide? No matter how far we advance in terms of technology and revolution, the business world will always...
by Beyondqa | May 17, 2024 | Contact center
According to a study, around 90% of customers use social media to express their dissatisfaction with a brand. That’s a goldmine of opinions businesses are often missing out on! With the increase of social dependence, where customer feedback soars high,...
by Beyondqa | May 9, 2024 | Contact center
The doorway to excellent customer service experience starts right from call center performance, which forms the pathway connecting companies to clientele. Every contact center strives to enhance customer experiences and agent performance through effective call quality...
by Beyondqa | Apr 24, 2024 | Contact center
A successful business thrives on delivering efficient customer experiences, with call centers serving as the gateway to exceptional service. However, in recent years, many businesses worldwide have admitted to struggling to maintain quality assurance processes within...
by Beyondqa | Oct 27, 2023 | Contact center
Call centers are still a vital component of customer support interactions. These hubs handle millions of contacts every day, ranging from product purchases to requests for technical support. This constant flow of communication generates a tonne of data, offering a...
