Quality as a Service

Uncompromising Quality Assurance Solutions for Contact Centers 

BeyondQA combines skilled Quality Assurance Evaluators with incredible human knowledge to manage your business 
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quality as a service
quality assurance solutions

Skilled QA Evaluators Meeting Quality Standards  

Our team of expert QA Evaluators are skilled in delivering QA services to ensure the underlined quality standards are met at every step during the customer journey.  

Highly Scalable QaaS to Meet Project Requirements 

Handling multiple projects at a time with changing requirements and timelines? With dedicated QaaS from BeyondQA, scale your business as you need. Adjust your QA resources with a flexible structure to meet dynamic requirements.   
QAAS
quality as a service

Get Deeper into the Conversation for Clarity 

Customers reach out to contact centers for a reason. With QaaS, our expert team will analyze every conversation, both voice and non-voice processes like email and chat, for quality and create a Scorecard. Quality Evaluators assessing the conversation ensure value addition with audit, calibration and scoring.

Deliver Consistent Customer Experience 

QaaS call monitoring is pivotal for running call centers successfully. QA specialists monitor operations to deliver positive customer experience consistently.  
quality assurance solutions
QA solutions

Mitigate Risks with a Proactive Approach 

Take a proactive approach to identify and address potential problems before they impact your business. Reduce expensive downtime with corrective quality assurance. 
Customized Scorecards and Key Performance Metrics

Don’t have Quality Scorecard? BeyondQA gives you customized scorecards according to the requirement. Define Key Performance Metrics to analyze key areas of improvement to deliver expected results.

Customized Scorecards and Key Performance Metrics

Why Outsource QaaS to BeyondQA?

Independent

perspective that eliminates
bias from the QA process

Highly experienced

QA experts determining
performance opportunities 

Skilled and calibrated

agents for greater focus and
cost-effective solutions 
Why Outsource QaaS to BeyondQA

Data and analytics

extracted to deliver customized reports weekly

Weekly calibration

with clients for perfect scoring
alignment

Fully transparent

and client accessible
platform

Quick Insight

BeyondQA Speech Analytics can go beyond analyzing words and detect acoustic features in customer conversations.
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How we are helping

Afreen Fatima

Metergy, Canada

BeyondQA is an exceptional platform with a user-friendly design that simplifies the process of updating feedback. Agents can immediately access feedback, and supervisors receive a notification once the agent has accepted it. The data is presented clearly and is easy to interpret. As a supervisor, I highly recommend BeyondQA for its ease of use, functionality, and efficiency.

Sandy Esperanza

TPV360, Philippines

Calls are recorded, and coaching forms are available, which helps us guide performance improvement. We can track calls by lead ID with a quick search—no need to manually enter call details. Transcriptions are provided, and we can filter by month, week, or a custom date range, making it easier to track performance. BeyondQA provides scores on key areas such as greetings, out of scripts, pronunciation, active listening, muting, voice modulation, pace, and auto-fails. These criteria serve as a strong foundation.
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